Terms and conditions

  • Tickets purchased are only valid on the date and time shown on the ticket. 
  • The times shown represent the start time of your visit. If you arrive late you may be refused entry due to our Covid-19 safety measures, but we will do our very best to accommodate you wherever possible.
  • Tickets are non-refundable. If you are unable to visit on your booked date, please email info@portsunlightvillage.com. In the case of a change in UK Government guidelines, tickets are covered by our Covid-19 ticket guarantee.
  • For visitors with tickets entitling them to free entry to Port Sunlight Museum purchased between 18th March 2019 and 18th March 2020 please call our visitor services staff for information on 0151 644 6466 (10am-5pm Wednesday-Sunday) or email info@portsunlightvillage.com.
  • Port Sunlight residents are entitled to free entry to The Port Sunlight Experience but on selected days only. Booking is essential. Visit portsunlightresidents.com for more information.